PerchCandlehouse.com continues to accept and process online orders. Our customer service team is available (while working remote) to answer any questions Monday - Thursday 8:00AM – 3:00 PM PST. Please send inquiries to email@example.com, or by chat feature at perchcandlehouse.com.
We kindly ask for your understanding and patience as we navigate the current evolving situation.
Shipping & Order Processing
Please allow 2-5 business days to process an order before it ships. We cannot currently offer alternative shipping methods to the non-continental US.
Severe weather conditions during transit may cause delays in delivery.
Orders placed on PerchCandleHouse.com ship from our studios in Alhambra, California (91803). Ground Shipping transit times vary by location the order is shipping to. Please reference the map below or UPS.com for more detail. Please account for both processing and transit times when placing an order.
Shipping costs are automatically calculated based on selected service at checkout.
We are unable to ship to addresses without a recipient. This includes P.O. Boxes. We are currently unable to ship to APO/FPO Addresses.
For more detailed transit times for Ground Shipping, please reference UPS HERE.
During high volume periods (i.e. sales and holidays) orders may experience a slight delay in processing times.
We are unable to edit, add or remove items on an order once it has been placed. If there is an issue with an order or it needs to be canceled, please reach out to customer service as soon as possible at firstname.lastname@example.org and we will do our best to accommodate.
We do not ship to Freight Forwarders or Re-Sellers.